Student Charter for Fortray Global Services Limited

The Fortray Student Charter is designed to support learners throughout their training journey by outlining the rights, responsibilities, and expectations of both students and Fortray Global Services Limited. This charter encourages students to take ownership of their learning, maintain professional conduct, and actively engage with the support services provided.

Scope

This charter applies to all students enrolled on a Fortray programme, traineeship, bootcamp, or certification pathway. It serves as a guide to ensure a productive, respectful, and successful learning experience.

1. Student Rights

Students enrolled with Fortray have the right to:

• Quality Learning Experience: Access high-quality training materials, learning platforms, and resources designed to support their learning and career development.
• Support Services: Receive guidance and support from tutors, mentors, career specialists, and student support teams throughout their programme.
• Fair Treatment: Be treated fairly, professionally, and with respect in an inclusive environment that is free from discrimination, bullying, harassment, or victimisation.
• Privacy and Data Protection: Have their personal information processed securely and in accordance with applicable UK data protection legislation and Fortray's Privacy Policy.
• Feedback and Guidance: Receive timely and constructive feedback on assessments, portfolio work, mock interviews, CV reviews, and career preparation activities.
• Access to Learning Resources: Access programme materials, online learning platforms, and related resources throughout the agreed enrolment period.
• Complaints and Dispute Resolution: Raise concerns, complaints, or disputes through Fortray's support channels and have them reviewed fairly and appropriately.

2. Student Responsibilities

Students enrolled with Fortray are responsible for:

Active Participation

Students must:

• Engage actively with programme content and learning activities.
• Complete assigned coursework, assessments, projects, and examinations.
• Attend scheduled meetings with mentors, tutors, career specialists, and placement teams where required.
• Respond to communications from Fortray within reasonable timeframes.

Time Management

Students must:

• Plan and manage their studies effectively.
• Complete programme requirements within the specified enrolment period.
• Take responsibility for monitoring their own progress and meeting required deadlines.
• Understand that programme pauses do not extend the overall enrolment period unless expressly approved by Fortray.

Professional Communication

Students must:

• Communicate respectfully and professionally with mentors, tutors, career specialists, student support teams, employers, and fellow learners.
• Refrain from abusive, threatening, discriminatory, harassing, or otherwise inappropriate behaviour.
• Inform Fortray promptly of any circumstances that may affect their ability to participate in or complete their studies.

Academic Integrity

Students must:

• Submit work that is their own and properly reference any external sources used.
• Avoid plagiarism, cheating, collusion, or any other form of academic misconduct.
• Comply with examination rules and the requirements of relevant certification providers.

Technical Readiness

Students must:

• Maintain access to a suitable computer, required software, and a reliable internet connection.
• Possess the basic digital skills necessary to use learning platforms and online tools effectively.
• Ensure that their equipment meets the technical requirements of their programme.

Financial Responsibilities

Students must:

• Keep all programme payments up to date.
• Adhere to agreed payment plans and financing arrangements.
• Contact Fortray promptly if they experience financial difficulties that may affect their ability to meet payment obligations.

Compliance with Policies

Students must:

• Comply with all Fortray policies, programme rules, learning platform requirements, and examination regulations.
• Protect their login credentials and maintain the security of their accounts.
• Respect intellectual property rights and not copy, distribute, reproduce, or share programme materials without prior written permission from Fortray.

3. Code of Conduct

All students are expected to:

• Treat others with dignity, courtesy, and respect.
• Contribute positively to the learning environment.
• Refrain from harassment, bullying, discrimination, victimisation, or disruptive behaviour.
• Demonstrate honesty, professionalism, and integrity in all interactions and activities.

Failure to meet these expectations may result in warnings, suspension of services, removal from programmes, loss of access to learning resources, withdrawal of career support services, or ineligibility for refund schemes, where applicable.

4. Student Support and Accessibility

Fortray is committed to creating an inclusive, supportive, and accessible learning environment in which all students have the opportunity to succeed.

Reasonable Adjustments and Learning Support

Students who have a disability, health condition, neurodiverse condition, learning difficulty, or any other additional learning need may be eligible for reasonable adjustments to support their participation and achievement.

Fortray will:

• Consider requests for reasonable adjustments on a case-by-case basis.
• Work with students to identify appropriate support measures where reasonably practicable.
• Treat information relating to disabilities and learning needs confidentially and in accordance with applicable data protection legislation.
• Encourage students to disclose any support requirements as early as possible to allow suitable arrangements to be considered.

Wellbeing and Welfare Support

Fortray recognises that personal circumstances can impact a student's ability to engage with their studies. Students are encouraged to seek support if they experience challenges relating to:

• Physical or mental health.
• Personal or family circumstances.
• Financial difficulties.
• Employment-related pressures.
• Wellbeing or welfare concerns that may affect their learning.

Where appropriate, Fortray may provide guidance, signposting to relevant support services, or discuss potential adjustments to help students continue their learning successfully.

Safeguarding Responsibilities

Fortray is committed to providing a safe and respectful learning environment for all students. Students are expected to:

• Help maintain a safe and inclusive learning environment.
• Report any safeguarding concerns, harassment, abuse, discrimination, bullying, or inappropriate behaviour promptly.
• Cooperate with any safeguarding investigations or processes where required.

Fortray will take safeguarding concerns seriously and will respond in accordance with its Safeguarding Policy and applicable legal obligations.

Requesting Additional Assistance

Students who require additional support are encouraged to contact Fortray as soon as possible. Support requests may relate to:

• Accessibility requirements.
• Learning difficulties or disabilities.
• Technical challenges affecting study.
• Wellbeing or welfare concerns.
• Personal circumstances impacting programme participation.

Students can request assistance through their tutor, mentor, career specialist, student support representative, or by contacting the Fortray support team directly. Fortray will review requests fairly and, where appropriate, work with students to identify suitable support options.

5. Acknowledgement

By enrolling on a Fortray programme, students acknowledge that they have read, understood, and accepted the rights, responsibilities, and expectations outlined in this Student Charter. They further agree to comply with all applicable Fortray policies, terms and conditions, and programme requirements.