IT Support Engineer Traineeship – Fast Track

The Fortray IT Support Engineer Program is open to anyone eager to kick-start a new career in tech. No prior IT experience or background is required. Whether you're switching careers or starting fresh, this programme helps guide you from beginner level towards job-ready skills and professional confidence.

Yes, applicants must be at least 18 years old to apply. If someone is under 18, a parent or legal guardian must submit the application on their behalf to ensure proper consent and eligibility.

Yes. International candidates may enrol on the Fast Track IT Support Traineeship provided they have a valid right to work in the country where career support is being provided.

To remain eligible for career support and any Conditional Money-Back Guarantee entitlement, candidates must maintain a valid visa or work authorisation and have at least four (4) months of validity remaining when they are confirmed as career-ready.

Career support, employment outcomes and refund eligibility remain subject to the Programme Terms and Conditions.

International candidates must maintain a valid right to work in the country where career support is being provided.

Candidates must also hold a valid visa or work authorisation with at least four (4) months of validity remaining when they are confirmed as career-ready.

Career support eligibility is subject to the Programme Terms and Conditions.

No. Technical skills are not required to apply for any of Fortray’s Courses and Bootcamps. All programs start from the basics, building a strong foundation through theory and practical, hands-on learning.

There are no specific academic prerequisites for our IT Traineeship Programs. All Fortray Career Change Courses are designed to be accessible to individuals without prior technical knowledge.

No entrance exams or tests are required to join Fortray’s IT Support Traineeship. Admission is based solely on meeting the basic eligibility criteria, making it accessible for anyone ready to begin a career in IT without prior technical qualifications.

No, work experience is not required. The program welcomes individuals from all backgrounds, including those with no prior professional experience. It’s designed to help beginners build the skills and career readiness to work towards an IT career.

All Fortray programs are delivered in English. A good level of English proficiency is essential to understand the course content, participate in training sessions, and communicate effectively during career support activities.

Please contact the Fortray Career Development Team at [email protected] or refer to our Contact Us page.

Our Career Specialist Advisors will assess your:

• Background
• Right to work
• Motivation
• Area of interest
• Budget and financial situation

Our team of experts will then recommend a program that helps you secure an entry-level Tech role and supports long-term career advancement. Fortray believe in building sustainable career growth and always provides honest, impartial career advice.

Fortray focuses on long-term career growth and success. Getting your first job in IT is just the beginning.

Soon after landing your first role, our Mentorship Team will create your personalised career roadmap and provide access to advanced programs in Cloud Computing, DevOps, Cybersecurity, AI and Data Science, Project Management, and Business Analytics.

These advanced programs are delivered through:

• Expert instructors active in the field (Online Live)
• 24/7 Live Labs - industry-aligned and available for hands-on experience.
• 20+ Industry Projects – real-world projects created by industry experts.

All Fortray career-change courses include career growth planning from day one. After securing your first IT role, our Mentorship Team will connect you with the Student Support Team to assign your Career Advancement Courses for the next 12 months.

The Fortray IT Support Engineer/Technician Bootcamp includes world-recognized certifications such as:

• CompTIA ITF+
• CompTIA A+
• Microsoft MD-102 (Exam Voucher is included)
• Microsoft Azure (AZ-900)
• Microsoft Cloud Fundamentals (MS-900)
• Cisco CCNA

These certifications are globally valued and significantly enhance your employability and career prospects.

Once you secure your first IT role, our Job Placement & Recruitment Team will schedule a 1-on-1 meeting with a mentor, who will guide your career progression and certification roadmap.

Participants receive:

• Career guidance and mentorship
• Advanced skill training
• Job placement support
• Direct mentorship from experienced IT professionals

The program includes Cisco CCNA Online Live instructor-led training, a globally recognized certification that builds core networking skills. This course is a key part of Fortray’s career change program, helping candidates become job-ready IT Support Engineers or Technicians.

The Cisco CCNA exam is highly recommended for those aiming to advance into IT Networking, Cybersecurity, Cloud, or DevOps roles. It provides a strong foundation in networking concepts and opens doors to various specializations.

Note: recommended exams may vary depending on the specific career path within the program.

No, exam vouchers are not included in the Career Growth Program. The package covers training and mentorship only. Exam vouchers and the Job readiness are exclusive to Fortray’s core career change programs, which offer additional support for certification and employment support.

Fortray's Fast Track IT Support Traineeship combines technical training, certification preparation, career-readiness activities and career support to help candidates prepare for entry-level IT Support roles.

The programme includes:

• Technical training delivered by experienced instructors
• Hands-on practical exercises and labs
• Industry certification preparation
• Mock Interview Assessment (MOC)
• CV and LinkedIn profile optimisation
• Interview preparation
• Employability coaching and career support

Eligible candidates may also qualify for a Conditional Money-Back Guarantee, subject to the Programme Terms and Conditions.

Successful candidates may pursue entry-level IT roles such as:

• IT Support Technician
• IT Support Engineer
• Service Desk Analyst
• Helpdesk Analyst
• Desktop Support Technician
• 1st Line Support Engineer
• 2nd Line Support Engineer

Employment outcomes depend on individual performance, skills, experience, right-to-work status, employer requirements and market conditions. Fortray provides career support but does not guarantee employment, interviews, job offers or placement.

You’ll need to pass the Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) exam. This exam must be taken at a Pearson VUE® Authorized Test Centre, and Fortray includes the exam voucher as part of the program to support your certification journey.

Yes, the exam voucher for one attempt at the Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification is included in the program. This helps ensure you're fully supported in achieving your qualification without additional exam costs.

Career support normally begins within two (2) weeks following successful completion of the programme requirements and confirmation that you are career-ready.

This includes completion of technical training, certification requirements, pre-career support activities, CV and LinkedIn profile optimisation, interview preparation activities and the Mock Interview Assessment (MOC), where applicable.

Entry-level IT Support roles typically offer starting salaries ranging from 30K to 50K annually, depending on your location, qualifications, and job market conditions. This range reflects the growing demand for skilled IT and AI professionals across various industries.

Yes. Every Fortray Career Change Programme is supported by an electronic enrolment agreement and applicable Terms and Conditions.

Candidates enrolled on the Fast Track IT Support Traineeship are subject to the Programme Terms and Conditions, including the Conditional Money-Back Guarantee eligibility requirements.

The Fast Track IT Support Traineeship is designed to be completed within up to ten (10) weeks and includes:

• Four (4) weeks of technical training
• Up to three (3) weeks for certification preparation, examination and pre-career support activities
• Up to three (3) weeks for CV preparation, LinkedIn profile optimisation and interview preparation

Some candidates may progress through the programme more quickly and complete programme milestones earlier depending on their experience, study commitment and examination readiness.

Yes, Fortray offers multiple start dates for both Full-Time and Part-Time options to suit different schedules. To find the next available intake, please contact the Career Specialist Team for the most up-to-date schedule and guidance.

Yes, planned breaks and holidays are included in the program schedule. These are communicated to participants before the program begins, allowing you to plan your time effectively and maintain a healthy work-life balance during your training.

Yes, switching between Full-Time and Part-Time options is allowed, subject to availability and program policies. If you need to make a change, please contact the Student Support Team for guidance and approval.

While attendance is important, Fortray provides recorded videos of live sessions for review. If you expect to miss a session, please inform the Student Support Team in advance so they can guide you on how to stay on track with your learning.

Fortray currently offers the following payment options:

• Full payment upon enrolment
• 50% upfront payment and 50% payable in one instalment
• 25% deposit followed by three (3) instalments of 25%

We accept major debit cards, credit cards and bank transfers.

No, there are no extra fees for choosing a payment plan. However, if you opt to pay upfront, you may be eligible for exclusive discounts. This flexible approach ensures affordability while rewarding early commitment.

Yes, Fortray offers a 14-day refund policy for your peace of mind. If you're not satisfied within 14 days of enrollment, you may cancel and request a refund, subject to terms and conditions (T&Cs apply).

Yes. We offer interest-free instalment plans for up to 12 months, and in some cases, 24–36 months (subject to T&Cs).

If you miss a payment, please contact our Finance & Credit Control Team immediately to discuss solutions. Late payments may result in the temporary suspension of enrollment.

Yes, students can pay off their balance early at any time. Fortray offers flexible payment options, and early repayment may qualify for exclusive discounts (T&C applied). To explore this, please contact our Finance & Credit Control Team for details and assistance.

Instalment amounts are calculated by dividing the remaining balance—after any upfront payment—by the number of months in your selected payment plan. Fortray’s Career Change Team can provide a detailed breakdown and assist you in choosing the most suitable option.

For any payment or billing-related questions, please visit our Student Support Page or reach out directly to the Finance & Credit Control Team. They’ll assist you with instalments, early payments, discounts, and any other account-related matters.

An internship is typically an unpaid experience for students seeking exposure to a field, whereas a traineeship is a structured, time-bound program designed to train individuals with the skills required for a specific job.

No. An apprenticeship is a paid program that can last up to 6 years, combining on-the-job training with classroom instruction. A traineeship is typically shorter and focuses on acquiring the job-specific skills needed for immediate employment.

Fortray’s programs prepare you for a variety of roles, including:

• IT Manager
• Network Architect
• Cloud Architect
• Cybersecurity Consultant
• Data Analyst
• DevOps Engineer
• Business Analyst

A traineeship is a great way to gain hands-on experience, build specialised skills, and enhance your employability. It demonstrates your commitment to professional growth and lifelong learning, helping you stand out to employers and transition confidently into a new career.

A traineeship is ideal for anyone who is:

• Willing to learn essential IT skills
• Looking to upskill for senior career roles
• Interested in building a long-term IT career

An entry-level IT Support Engineer typically earns between 30,000 and 50,000 annually, depending on location and market demand. With experience and certifications, salaries can increase by up to 40%, reflecting career growth and skill development.