The course provided me with a solid understanding of IT service desk operations and troubleshooting techniques. It has improved my ability to handle user issues with confidence and professionalism.
AI+ Agent Specialty™
AP 1401
Formerly known as AI+ Agent™ Empower businesses with AI+ Agent Specialty™ to design, deploy, and scale intelligent agents.
Empower Automation with AI+ Agent Specialty™ for intelligent, efficient task execution
Beginner-Friendly Pathway: Perfect for learners stepping into the world of AI agents, offering simple, structured guidance for confident skill-building
Immersive Learning Experience: Combines essential AI agent fundamentals, intuitive tools, and real-world workflows to help you understand, build, and deploy automated agents
Action-Oriented Skill Development: Features practical exercises, scenario-based tasks, and guided projects so you can design, optimise, and showcase high-performance AI agents with ease
- High-Quality Video, E-book & Audiobook
- Modules Quizzes
- AI Mentor
- Access for Tablet & Phone
- Online Proctored Exam with One Free Retake
- Hands-on Practices
Why This Certification Matters
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Industry Recognition: A specialized credential that signals strong capability in AI agent design, deployment, and management.
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Career Differentiation: A standout addition to your profile that highlights expertise in AI-powered automation and intelligent workflows.
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Hands-on Proficiency: Demonstrated experience using agent-building tools, frameworks, and best practices to solve real problems.
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Business Value Creation: Proven ability to build agents that streamline operations, elevate customer experiences, and drive measurable ROI.
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Future-ready Skill Set: Strong alignment with the growing demand for AI agents across industries, keeping your skills relevant and competitive.
At a Glance: Course + Exam Overview
Program Name
AI+ Agent Specialty™
Included
Instructor-led OR Self-paced course + Official exam + Digital badge
Prerequisites
Basic understanding of AI concepts, programming knowledge in Python or similar languages, and foundational data analysis skills. Perfect for learners with a problem-solving mindset who want to apply analytical thinking to real-world AI challenges and intelligent agent development.
Exam Format
50 questions, 70% passing, 90 minutes, online proctored exam
Delivery
Online labs, projects, case studies
Outcome
Industry-recognized credential + hands-on experience
Who Should Enroll?
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Aspiring AI Professionals: Learners looking to break into AI by building practical experience with intelligent agents and automation.
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Software Developers & Engineers: Python or similar language programmers who want to design, integrate, and deploy AI agents into real applications.
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Data Analysts & Data Scientists: Professionals who work with data and want to operationalize insights through AI-driven agents and workflows.
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Product Managers & Tech Leaders: Decision-makers aiming to understand, plan, and oversee AI agent solutions that enhance products and services.
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Automation & Operations Specialists: Those focused on process optimization who want to replace repetitive tasks with smart, autonomous AI agents.
Skills You'll Gain
AI Agent Architecture & DesignConversational & Task-Oriented Agent BuildingMulti-Agent System OrchestrationTool & API IntegrationIntelligent Workflow AutomationContext Management & Prompt EngineeringAgent Monitoring & OptimizationHuman-in-the-Loop SupervisionResponsible & Trustworthy Agent Deployment
What You'll Learn
- Empower Automation with AI+ Agent Specialty™ for intelligent, efficient task execution
- Beginner-Friendly Pathway: Perfect for learners stepping into the world of AI agents, offering simple, structured guidance for confident skill-building
- Immersive Learning Experience: Combines essential AI agent fundamentals, intuitive tools, and real-world workflows to help you understand, build, and deploy automated agents
- Action-Oriented Skill Development: Features practical exercises, scenario-based tasks, and guided projects so you can design, optimise, and showcase high-performance AI agents with ease
- 1.1 Understanding AI Agents
- 1.2 Anatomy and Ecosystem of AI Agents
- 1.3 Applications, Misconceptions, and Mini Case Studies
- 1.4 Case Study: Transforming Customer Support at Acme Retail with AI Agents
- 1.5 Hands-On Exercise 1: Build a Q&A ChatBot Using Gemini + Prompt + LLM Chain in Flowise Cloud
- 2.1 Anatomy of an AI Agent
- 2.2 Classification of AI Agents
- 2.3 Matching Agents to Use Cases
- 2.4 Case Study: Enhancing Mental Health Support with AI Agents at Earkick
- 2.5 Hands-On Exercise
- 3.1 No-code and visual agent platforms
- 3.2 Tools Overview and Setup
- 3.3 Start building: “Your First Flow” with n8n
- 3.4 Case Study: Empowering HR with AI – Building an Onboarding Assistant Without Coding
- 3.5 Hands-on Exercise
- 4.1 Agent 1
- 4.2 Agent 2
- 4.3 Agent 3
- 4.4 Agent 4
- 4.5 Troubleshooting and Validation of AI Agents
- 4.6 Share Your AI Agent
- 4.7 Hands-On Exercise 1
- 5.1 Multi-Tool Agents
- 5.2 Agent Chaining and Workflow Basics
- 5.3 Managing Agent State: State, Context, and User Journey
- 5.4 Prompt Engineering for Agents
- 5.5 Multi-Agent Systems (MAS)
- 5.6 Case Study: Smarter Marketing Campaigns with Tool Chaining
- 5.7 Hands-on Exercise: Automating Order Tracking and Notifications with Make.com
- 6.1 Deploying Agents
- 6.2 Channel Selection – Where the User will Interact
- 6.3 Hosting Environment – Where does the Agent Run?
- 6.4 Data Integration
- 6.5 Security Setup
- 6.6 Monitoring & Updates
- 6.7 Application Mapping
- 6.8 Hands-on Exercise 1: Integration of a Portfolio Assistant Chatbot into GitHub Pages using Zapier
- 7.1 Observability Basics
- 7.2 Performance Evaluation: Key Metrics
- 7.3 Guardrails: Preventing Misuse & Ensuring Safe Outputs
- 7.4 Responsible AI
- 7.5 Mini-Case: Failure and Recovery in Agent Deployments
- 7.6 Real-world Failures
- 7.7 Peer Sharing: How to Present and Discuss Agent Logs/Results
- 8.1 Capstone Project 1: Smart Personal AI Assistant
- 8.2 Capstone Project 2: Smart Lead Engagement – From Email to Personalized Outreach – Sales Support Agent
- 8.3 Capstone Project 3: Education Tutor Agent
- 8.4 HR Knowledge Bot
- 8.5 Customer Service Agent
- 8.6 Healthcare Triage Bot
Tools You'll Master
Prerequisites
- Basic Understanding of AI Concepts – Familiarity with core AI principles.
- Programming Knowledge – Proficiency in Python or similar languages.
- Data Analysis Skills – Ability to interpret and manipulate datasets.
- Problem-Solving Mindset – Analytical thinking to address AI challenges.
- Familiarity with Machine Learning – Understanding basic ML algorithms and techniques.
Exam Details
Duration
90 minutes
Passing Score
70% (35/50)
Format
50 multiple-choice/multiple-response questions
Delivery Method
Online via proctored exam platform (flexible scheduling)
Exam Blueprint:
- Introduction to AI Agents – 7%
- Core Concepts and Types of AI Agents – 15%
- Tools for Non-Coders – 15%
- Building Simple Agents – 15%
- AI Agent Builder – 12%
- Integration, Application Mapping & Deployment – 12%
- Monitoring, Guardrails & Responsible AI – 12%
- Capstone Project – Design Your Own Intelligent Agent – 12%
Choose the Format That Fits Your Schedule
What's Included (One-Year Subscription + All Updates):
- High-Quality Videos, E-book (PDF & Audio), and Podcasts
- AI Mentor for Personalized Guidance
- Quizzes, Assessments, and Course Resources
- Online Proctored Exam with One Free Retake
- Comprehensive Exam Study Guide
- Access for Tablet & Phone
Instructor-Led (Live Virtual/Classroom)
- 1 day (live or virtual) Self-Paced: 8 hours of content
- Real-time Q&A, peer collaboration, and hands-on labs
- Led by AI Certified Trainers and delivered through Authorized Training Partners
Self-Paced Online
- 8 hours of content
- Learn anywhere, anytime, with modular quizzes to track progress
Need More Flexibility?
To help you along your way, we can help you set up a customizable payment plan. Just book a call, we’ll provide you with the details!
Let's Arrange a Call9/10 of our learners achieve their learning objectives after successful completionProcess Advisors
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The path to becoming a Cybersecurity Engineer felt like decrypting an impossible algorithm—until Fortray provided the key. Their mentorship was like a robust IPS, detecting and eliminating my weaknesses while optimizing my strengths. Now, I stand as a protector in the ever-evolving IT landscape, proud to carry their legacy forward.
This course strengthened my full-stack development skills and practical understanding. I am more confident in building and managing complete web applications.
This course improved my understanding of project management methodologies and workflows. I gained practical skills to plan and execute projects effectively.
The course provided valuable hands-on experience in data analysis tools and techniques. It enhanced my ability to extract meaningful insights from data.
The training helped me build strong analytical skills and understand how to work with real-world data science problems effectively.
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Frequently Asked Questions
Yes, this certification is highly practical, focusing on building and deploying AI agents for real workflows. You'll be able to apply agent-based automation directly to business processes, customer journeys, and internal operations.
This certification focuses specifically on intelligent agent design, orchestration, and deployment—going beyond theory to show how agents can act, decide, and collaborate across tools, apps, and systems in real business environments.
You'll build task-oriented and conversational agents, multi-agent workflows, tool-using agents, and process-automation solutions—mirroring real organizational use cases like support automation, internal copilots, and workflow agents.
The course combines expert-led lessons, guided labs, and project-based learning where you design, configure, and deploy agents end-to-end, ensuring you gain hands-on, implementation-ready skills—not just conceptual knowledge.
It equips you with in-demand skills in agent building, orchestration, and automation, along with a portfolio of agent projects that align with emerging roles in AI engineering, automation, and intelligent systems design.
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