IT Support Engineer IT Infrastructure Traineeship

The Fortray IT Support Engineer Program is open to anyone eager to kick-start a new career in tech. No prior IT experience or background is required. Whether you're switching careers or starting fresh, this programme helps guide you from beginner level towards job-ready skills and professional confidence.

Yes, applicants must be at least 18 years old to apply. If someone is under 18, a parent or legal guardian must submit the application on their behalf to ensure proper consent and eligibility.

Yes. Fortray is the only IT course in the UK with a Job Placement support Provider that works with all types of international students, provided they have the full right to work in their country of residence.

We require a minimum 12-month visa at the time of the job placement process. It is recommended to start when you have at least 18 months of visa validity, as it typically takes 3–4 months to develop new skills before starting the career support stage.

Alternatively, you can join our Job Assistance or Placement-only Services. We have a 95% success rate, provided candidates follow our guidance. You can refer to our success stories for more details.

International students must hold a valid visa that permits full-time work for at least one year after completing the program. This ensures they are eligible for Job search support, and can fully benefit from the Career Change support offered by Fortray.

No. Technical skills are not required to apply for any of Fortray’s Courses and Bootcamps. All programs start from the basics, building a strong foundation through theory and practical, hands-on learning.

There are no specific academic prerequisites for our IT Traineeship Programs. All Fortray Career Change Courses are designed to be accessible to individuals without prior technical knowledge.

No entrance exams or tests are required to join Fortray’s IT Support Traineeship. Admission is based solely on meeting the basic eligibility criteria, making it accessible for anyone ready to begin a career in IT without prior technical qualifications.

No, work experience is not required. The program welcomes individuals from all backgrounds, including those with no prior professional experience. It’s designed to help beginners build the skills and career readiness to work towards an IT career.

All Fortray programs are delivered in English. A good level of English proficiency is essential to understand the course content, participate in training sessions, and communicate effectively during job placement support.

Please contact the Fortray Career Development Team at [email protected] or refer to our Contact Us page.

Our Career Specialist Advisors will assess your:

• Background
• Right to work
• Motivation
• Area of interest
• Budget and financial situation

Our team of experts will then recommend a program that helps you secure an entry-level Tech role and supports long-term career advancement. Fortray believe in building sustainable career growth and always provides honest, impartial career advice.

Fortray focuses on long-term career growth and success. Getting your first job in IT is just the beginning.

Soon after landing your first role, our Mentorship Team will create your personalised career roadmap and provide access to advanced programs in Cloud Computing, DevOps, Cybersecurity, AI and Data Science, Project Management, and Business Analytics.

These advanced programs are delivered through:

• Expert instructors active in the field (Online Live)
• 24/7 Live Labs - industry-aligned and available for hands-on experience.
• 20+ Industry Projects – real-world projects created by industry experts.

All Fortray career-change courses include career growth planning from day one. After securing your first IT role, our Mentorship Team will connect you with the Student Support Team to assign your Career Advancement Courses for the next 12 months.

The Fortray IT Support Engineer/Technician Bootcamp includes world-recognized certifications such as:

• CompTIA ITF+
• CompTIA A+
• Microsoft MD-102 (Exam Voucher is included)
• Microsoft Azure (AZ-900)
• Microsoft Cloud Fundamentals (MS-900)
• Cisco CCNA

These certifications are globally valued and significantly enhance your employability and career prospects.

Once you secure your first IT role, our Job Placement & Recruitment Team will schedule a 1-on-1 meeting with a mentor, who will guide your career progression and certification roadmap.

Participants receive:

• Career guidance and mentorship
• Advanced skill training
• Job placement support
• Direct mentorship from experienced IT professionals

The program includes Cisco CCNA Online Live instructor-led training, a globally recognized certification that builds core networking skills. This course is a key part of Fortray’s career change program, helping candidates become job-ready IT Support Engineers or Technicians.

The Cisco CCNA exam is highly recommended for those aiming to advance into IT Networking, Cybersecurity, Cloud, or DevOps roles. It provides a strong foundation in networking concepts and opens doors to various specializations.

Note: recommended exams may vary depending on the specific career path within the program.

No, exam vouchers are not included in the Career Growth Program. The package covers training and mentorship only. Exam vouchers and the Job readiness are exclusive to Fortray’s core career change programs, which offer additional support for certification and employment support.

Fortray’s Career Change Program combines theory, real-world practical training, and job placement support to help you pursue your first IT role — or your money back (T&Cs apply).

The program includes:

• Fundamental to Advanced skill development (Live with expert trainers)
• 50+ Microsoft official labs for hands-on experience
• Microsoft Certification exam (voucher included)
• 20+ industry projects with expert mentors
• CV & LinkedIn revamp, and interview prep
• 1:1 Mentorship and career roadmap
• 12 Months access to the globally recognized certification and Courses – online live with expert trainers and Industry projects

Graduates may progress into roles such as IT Support Engineer, Desktop Analyst, 1st or 2nd Line Support Engineer, or IT Technician. Some candidates secure jobs within approximately 3 to 12 months of completing the programme, depending on individual effort, skills, eligibility, and market conditions (T&Cs apply).

You’ll need to pass the Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) exam. This exam must be taken at a Pearson VUE® Authorized Test Centre, and Fortray includes the exam voucher as part of the program to support your certification journey.

Yes, the exam voucher for one attempt at the Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification is included in the program. This helps ensure you're fully supported in achieving your qualification without additional exam costs.

Once you pass your Microsoft Certification Exam, contact the Student Support Team. They’ll connect you with the Job Placement & Recruitment Team to begin your Recruitment Support journey.

Entry-level IT Support roles typically offer starting salaries ranging from 30K to 50K annually, depending on your location, qualifications, and job market conditions. This range reflects the growing demand for skilled IT and AI professionals across various industries.

Yes, every Fortray Career Change Course is backed by a legally binding electronic contract. This ensures full protection under the Job or Money-Back Guarantee (T&Cs apply)., giving you peace of mind and clarity throughout your career journey.

The program has three flexible options:

• Fast Track: 4 weeks (Weekdays – Morning / Afternoon)
• Regular: 12 weeks (Weekdays & Weekends – Morning / Afternoon / Evening)
• Self-Paced: 18–24 weeks (Flexible schedule)

Yes, Fortray offers multiple start dates for both Full-Time and Part-Time options to suit different schedules. To find the next available intake, please contact the Career Specialist Team for the most up-to-date schedule and guidance.

Yes, planned breaks and holidays are included in the program schedule. These are communicated to participants before the program begins, allowing you to plan your time effectively and maintain a healthy work-life balance during your training.

Yes, switching between Full-Time and Part-Time options is allowed, subject to availability and program policies. If you need to make a change, please contact the Student Support Team for guidance and approval.

While attendance is important, Fortray provides recorded videos of live sessions for review. If you expect to miss a session, please inform the Student Support Team in advance so they can guide you on how to stay on track with your learning.

We accept credit / debit cards, bank transfers, direct debit, Google Pay, Apple Pay, PayPal, and secure online payment platforms. In selected countries, we can also offer 12-month interest-free finance using our education funding partners OR education funding options.

No, there are no extra fees for choosing a payment plan. However, if you opt to pay upfront, you may be eligible for exclusive discounts. This flexible approach ensures affordability while rewarding early commitment.

Yes, Fortray offers a 14-day refund policy for your peace of mind. If you're not satisfied within 14 days of enrollment, you may cancel and request a refund, subject to terms and conditions (T&Cs apply).

Yes. We offer interest-free instalment plans for up to 12 months, and in some cases, 24–36 months (subject to T&Cs).

If you miss a payment, please contact our Finance & Credit Control Team immediately to discuss solutions. Late payments may result in the temporary suspension of enrollment.

Yes, students can pay off their balance early at any time. Fortray offers flexible payment options, and early repayment may qualify for exclusive discounts (T&C applied). To explore this, please contact our Finance & Credit Control Team for details and assistance.

Instalment amounts are calculated by dividing the remaining balance—after any upfront payment—by the number of months in your selected payment plan. Fortray’s Career Change Team can provide a detailed breakdown and assist you in choosing the most suitable option.

For any payment or billing-related questions, please visit our Student Support Page or reach out directly to the Finance & Credit Control Team. They’ll assist you with instalments, early payments, discounts, and any other account-related matters.

An internship is typically an unpaid experience for students seeking exposure to a field, whereas a traineeship is a structured, time-bound program designed to train individuals with the skills required for a specific job.

No. An apprenticeship is a paid program that can last up to 6 years, combining on-the-job training with classroom instruction. A traineeship is typically shorter and focuses on acquiring the job-specific skills needed for immediate employment.

Fortray’s programs prepare you for a variety of roles, including:

• IT Manager
• Network Architect
• Cloud Architect
• Cybersecurity Consultant
• Data Analyst
• DevOps Engineer
• Business Analyst

A traineeship is a great way to gain hands-on experience, build specialised skills, and enhance your employability. It demonstrates your commitment to professional growth and lifelong learning, helping you stand out to employers and transition confidently into a new career.

A traineeship is ideal for anyone who is:

• Willing to learn essential IT skills
• Looking to upskill for senior career roles
• Interested in building a long-term IT career

An entry-level IT Support Engineer typically earns between 30,000 and 50,000 annually, depending on location and market demand. With experience and certifications, salaries can increase by up to 40%, reflecting career growth and skill development.