Exam Policy for Fortray Global Services Limited

The objective of this policy is to outline the responsibilities and obligations of students regarding examination vouchers provided by Fortray Global Services Limited. This policy defines examination eligibility requirements, booking processes, examination voucher conditions, student responsibilities, and circumstances in which Fortray may be unable to facilitate an examination booking. The policy aims to ensure transparency and set clear expectations for all parties involved in the examination process.

Scope

As an online training provider specialising in Information Technology, Cyber Security, Cloud Computing, Project Management, and Digital Skills programmes, Fortray's examination processes may vary depending on the certification pathway selected by the student.

All certification examinations are administered by third-party certification vendors, such as Microsoft, CompTIA, Cisco, Pearson VUE, and other awarding bodies. Students must comply with both Fortray's policies and the policies, procedures, and regulations established by the relevant examination vendor.

For specific information relating to their certification programme, students are encouraged to contact the Student Support Team for guidance.

1. Definitions

• Exam Preparation: Students are required to complete their learning materials and any other preparation activities recommended by Fortray before requesting an examination voucher. Examination readiness is assessed based on a student's confidence, practical knowledge, and preparedness to sit the examination.
• Examination Eligibility: Students must meet all eligibility criteria outlined by Fortray before requesting an examination voucher, including:
  • Completion of the required learning materials.
  • Completion of practical and laboratory-based activities, where applicable.
  • Completion of examination preparation.
  • Compliance with payment requirements.
  • Remaining within their active enrolment period.
• Examination Vendor: An organisation that provides and manages certification examinations, such as Microsoft, CompTIA, Cisco, or Pearson VUE. These organisations are responsible for examination policies, procedures, delivery, and certification requirements. Fortray only assists students with the examination booking process and is not an examination vendor.

2. Responsibilities

Student Responsibilities

Students are responsible for:

• Ensuring all examination eligibility requirements have been met before requesting an examination voucher.
• Providing Fortray with a copy of their official examination score report after completing the examination. This enables Fortray to review their results and support them with the next stage of their training programme accordingly.
• Completing their examination preparation and ensuring they feel fully prepared before requesting an examination booking.
• Ensuring all scheduled payments are up to date.
• Completing a minimum of 50% of their agreed programme fee before requesting an examination booking. Students enrolled on applicable Fast-Track programmes may be required to meet a higher payment threshold as outlined in their programme terms and conditions.
• Following all examination vendor rules and regulations.
• Scheduling their examination within the required timeframe after receiving an examination voucher.
• Ensuring appropriate identification is available on the day of the examination.
• For remotely proctored examinations, ensuring their device, internet connection, webcam, microphone, and testing environment meet the examination vendor's requirements.
• Maintaining professional and respectful conduct when communicating with examination vendors, proctors, invigilators, and Fortray staff.
• Raising all examination-day concerns directly with the examination vendor responsible for delivering the examination.
• Understanding that examination availability, examination dates, and test centre availability are determined solely by the examination vendor.

Fortray Responsibilities

Fortray will:

• Verify examination eligibility before issuing an examination voucher.
• Provide information relating to examination booking processes.
• Inform students of examination requirements, including examination vendor requirements where applicable.
• Issue examination vouchers in accordance with programme terms and conditions.

3. Examination Requests

To request an initial examination voucher, students must:

• Be within their active enrolment period.
• Have completed their examination preparation and be ready to sit the examination.
• Have completed all required learning activities related to their certification pathway.
• Ensure all programme payments are up to date.
• Have met the applicable minimum payment threshold required under their programme agreement.
• Provide any information reasonably requested by Fortray to verify examination eligibility.
• Fortray encourages students to take their certification examinations at an approved test centre wherever possible, as this provides a more stable and controlled testing environment. Online examinations should only be considered where a test centre appointment is unavailable or under exceptional circumstances.

4. Examination Vouchers

• One Voucher Policy: For the avoidance of doubt, Fortray will only provide one examination voucher for a single examination (where applicable) included within the student's purchased programme. Multiple vouchers for the same certification examination will not be supplied unless explicitly included within the student's package.
• Examination Fee Increases: Examination voucher values are calculated based on the examination price at the time of enrolment. If an examination vendor increases the examination fee before the student books their examination, the student will be responsible for paying any difference between the original examination fee and the current examination fee before an examination voucher can be issued.
• Voucher Booking Requirement: Where an examination voucher has been supplied directly to a student, the student must book their examination within seven (7) calendar days of receiving the voucher. If a student fails to book the examination within this timeframe, Fortray shall not be responsible for issuing a replacement voucher.

5. Examination Resits

In the event that a student does not successfully pass their examination:

• Students must comply with any waiting periods or retake policies imposed by the examination vendor.
• Students may be required to provide evidence of their examination results before any resit request is reviewed.
• Unless explicitly stated within the student's purchased programme, only the first examination voucher is included by Fortray.
• Any additional examination vouchers, resit vouchers, or examination retake fees must be paid for by the student prior to booking.
• All programme payments must remain up to date before any resit examination can be considered.

6. Examination Changes and Adjustments

• If a student cannot attend a scheduled examination, they must contact the examination vendor directly to discuss their options.
• For technical issues occurring during an examination, students must contact the examination vendor immediately through the vendor's official support channels.
• Fortray can assist with examination bookings, rescheduling requests, and cancellations when notified at least 48 hours before the scheduled examination. Any technical issues or examination-day problems must be reported directly to the examination vendor, as these matters are handled solely by the vendor.
• Certification examinations are administered by third-party examination vendors and are not under the jurisdiction of Fortray. Therefore, if a student experiences any technical issues, examination-day issues, proctoring concerns, or other examination-related problems, they must contact the examination vendor directly for assistance and resolution. Fortray cannot investigate, resolve, or make decisions regarding such matters.

7. Examination Vendor Compliance

Students are responsible for understanding and complying with the policies, procedures, and requirements of the relevant examination vendor, including but not limited to Microsoft, CompTIA, Cisco, Pearson VUE, and other certification providers.

Fortray can assist students with examination bookings, rescheduling requests, and cancellation requests where sufficient notice is provided. However, any technical issues, examination-day incidents, proctoring concerns, testing environment issues, or examination-related disputes must be raised directly with the examination vendor, as these matters are managed solely by the vendor.

Students may contact the examination vendor directly regarding their examination appointment where applicable. However, students who wish to reschedule or cancel an examination through Fortray must notify us at least 48 hours before their scheduled examination date.

Fortray can assist with:

• Examination bookings.
• Examination rescheduling requests (subject to sufficient notice).
• Examination cancellation requests (subject to sufficient notice).

If a student experiences any issues during the examination, including technical difficulties, connectivity issues, proctoring concerns, platform errors, or any other examination-day issues, they must contact the examination vendor directly for assistance.

8. Examination Materials

• Students are responsible for reviewing all learning materials provided within their programme before attempting an examination.
• While external resources may assist with examination preparation, all core learning resources required for certification preparation are provided through the student's learning platform.

9. Examination Updates

• Certification examinations are periodically updated by examination vendors to reflect industry standards and certification objectives.
• Learning materials and laboratory exercises may be updated periodically to align with certification changes.
• During certification transitions, some updated content may become available in phases depending on the information released by the certification vendor.
• Students are not generally required to restart their training programme when certification updates occur.
• Fortray will make reasonable efforts to keep training materials aligned with current certification objectives and industry requirements.