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Full Name 

Postal Code, City, UK | +44123456789 | abc@gmail.com | Full UK Driving License |Full working rights | LinkedIn 

Profile  

Motivated Junior IT Support Engineer with hands-on experience in providing server, PC, Mac, and mobility support in a Windows environment. Proficient in configuring, monitoring, and maintaining systems hardware and software. Skilled in troubleshooting technical issues and delivering excellent customer service for optimal user satisfaction. Committed to continuous learning and contributing to team success in dynamic IT environments. 

SKILLS

• Operating Systems: Windows (11, 10, 7), Linux 

• Deployment & Management: Windows OS, Group Policy Objects (GPOs), Microsoft Deployment Toolkit (MDT) 

• Network Connectivity: VPN, Remote Connectivity Solutions, TCP/IP, DNS, DHCP 

• Device Support: Desktops, Laptops, Mobile Devices, Printers 

• System Maintenance: Backups, Recovery Procedures, Event Logs, Performance Monitoring Tools 

• Software: Microsoft Office Suite, Windows Server (2012/2016/2019), Active Directory, Microsoft Teams, SharePoint Online 

• Cloud Services: Office 365, Azure Active Directory, OneDrive 

• Monitoring Tools: Wireshark, PRTG 

• ITSM Tools: Remedy, Jira (Atlassian), Atera, ServiceNow 

• Communication: Customer Service Skills, Help Desk Software (Zendesk, Freshdesk) 

• Security Software: McAfee, Sophos, Windows Defender 

• Remote Support Tools: TeamViewer, AnyDesk, LogMeIn 

Certifications 

• Microsoft Windows 10 MD-102 (Mon Year)  

• Office 365 Fundamentals (MS-900) (Training Completed)  

• Microsoft Windows MS-100 (Training Completed)  

• Azure Fundamental AZ-900 (Training Completed)  

EXPERIENCE

Feb 2024 – Present   

IT Support Engineer, Fortray Global Services, UK  

• Provide support for Windows 10, Windows Server, Active Directory, Office 365, and business applications, ensuring optimal performance for multiple customers. 

• Prioritize and categorize incidents and requests to enhance efficiency and response times. 

• Deliver 1st and 2nd line support as part of the Service Desk, facilitating quick issue resolution and automation opportunities. 

• Manage ITSM ticket queues, ensuring all tickets are updated and aligned with customer expectations. 

• Troubleshoot and resolve basic network connectivity issues for seamless user access. 

• Escalate unresolved issues to higher-level support to ensure timely resolution. 

• Oversee the management of helpdesk tickets, consistently meeting Service Level Agreements (SLAs). 

• Support end users with SharePoint and OneDrive issues, providing effective troubleshooting. 

• Install, configure, and maintain software and applications, ensuring reliable user access. 

• Administer Windows Server support and manage user access, while performing effective software and hardware troubleshooting. 

Education

Bachelor of ABC, XYZ University, Country Month Year – Month Year 

Masters of ABC, XYZ University, Country Month Year – Month Year 

Reference  

Will be available on request.  

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XXXXXXX 

Contact: +xxxxxxxxxxxxx | Email: xxxxxxxx@gmail.com | Address: Post Code, City, UK  

Working Rights: Yes, Full time |Driving License: Provisional Driving License | LinkedIn | GitHub 

PROFILE

Versatile Backend/DevOps Engineer with 3+ years of experience in building and automating scalable cloud infrastructures, CI/CD pipelines, and distributed systems. Expert in AWS, Kubernetes, and Go, with strong skills in SQL and serverless architecture. Proven track record of architecting resilient, scalable systems, improving deployment efficiency by up to 40%, and optimizing development processes. Collaborative problem-solver with a product-focused, data-driven mindset, adept at delivering impactful solutions across diverse technical environments. 

TECHNICAL SKILLS

AWS, Docker, GitLab, GitHub, Kubernetes, Jenkins, Puppet, Ansible, Maven, Junit, MongoDB, MySQL, Terraform, Prometheus, Grafana, Kafka, Redis, Go, Python, Bash, CloudFormation, Helm, Nginx, ELK Stack, SonarQube, Vault, AWS CLI, Serverless Framework 

CAPSTONE PROJECTS 

CloudWatch Prometheus Federator (Go, AWS, Prometheus, Grafana) 

• Engineered a system to aggregate metrics from multiple CloudWatch sources  

• Implemented custom data transformation logic for complex, high-volume datasets 

CI/CD Pipeline with Jenkins (Jenkins, Docker, GitHub, SonarQube) 

• Automated end-to-end deployment process, reducing manual intervention  

• Integrated vulnerability scanning with SonarQube, enhancing pre-deployment security checks 

Deploy Multi-Tier PHP Application on Kubernetes (PHP, MySQL, Docker, Kubernetes) 

• Designed and implemented RBAC policies to enhance access control  

• Configured auto-scaling to maintain performance during traffic fluctuations 

Containerizing and Optimizing Redis for Kubernetes (Docker, Redis, Kubernetes) 

• Containerized Redis for deployment in a Kubernetes cluster  

• Optimized Redis configuration to improve microservices response times 

TRAININGS & CERTIFICATIONS

• Docker Certified Associate (DCA) (May 2024) 

• AWS Certified Developer Associate (Sep 2024) 

• AWS Cloud Practitioner (Mar 2022) 

• HashiCorp Certified: Terraform Associate (Jan 2024) 

• Certified Kubernetes Administrator (Training). 

• Master Certificates from IBM and Simplilearn in the Dev0ps. 

• DevOps (Training). 

• Docker Certified Associate (DCA) (Training).  

• Container Orchestration using Kubernetes (Training). 

WORK HISTORY 

Fortray Global Services Limited, UK 

Junior DevOps Engineer (Intern – Hybrid)                                                                 Jan 2024 – Present  

Key Responsibilities:  

• Demonstrated strong Linux proficiency and bash scripting skills to automate processes and improve system reliability.  

• Used Python for automation and process improvement, reducing manual configuration tasks. 

• Applied knowledge of AWS for cloud-based solutions, optimizing infrastructure performance and reducing operational costs. 

• Possess foundational knowledge of Windows systems and Active Directory utilize PowerShell for system administration tasks. 

• Demonstrate a solid understanding of Agile methodologies, contributing to efficient project delivery. 

• Collaborate effectively with cross-functional teams to deliver projects on time and within scope. 

• Display a strong enthusiasm for learning new technologies and a proactive attitude in sharing knowledge with the team. 

EDUCATION  

Master of Science in Advance Computer Science                                                                                  

Cardiff Metropolitan University, UK xxx2022 to xxxx 2023 

Bachelor of Science in Computing                                                                                                                

 The British College, Nepal xxx 2018 to xxx 2019 

REFERENCE           

Will be available on request  

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Hwang Hunjin  

+44-xxxxx | ABC@ gmail.com | Postal Code, City, UK | Full working rights | LinkedIn | GitHub  

Professional Summary 

Data Analyst with expertise in Python, predictive modeling, and data cleaning, driving a 21% increase in productivity. Proficient in SQL optimization, statistical methods (descriptive and inferential), and fostering cross-departmental collaboration to ensure data integrity. Skilled at identifying data issues, monitoring metrics, and delivering actionable insights, with strong report-writing capabilities. 

Key Skills/Technical Skills

• Data Analysis & Reporting: SQL (OracleSQL, PostgreSQL, MSSQL, MySQL, BigQuery, Cassandra, MongoDB), Power BI (DAX), Tableau, Excel (Pivot Tables, VLOOKUP), Matplotlib, Seaborn, data visualization, competitor analysis, market research. 

• Programming & Development: Python, R, Java, Spring Boot, JavaScript, jQuery, AJAX, Unix/Linux scripting, REST API, Apache Maven, Tomcat. 

• Machine Learning & Data Processing: NumPy, Pandas, Google Analytics, GCP, predictive analysis, trend identification, model development. 

• Testing & Automation: Selenium, Java (Maven), TestNG, Cucumber (BDD/TDD), REST Assured, JMeter, Postman, API testing, performance testing. 

• Database Management & ETL: SQL, ODI (Oracle Data Integrator), OSB (Oracle Service Bus), Oracle SOA Suite, data extraction, transformation, and processing. 

• Agile & Project Management: Agile (Scrum, Kanban), JIRA, Jenkins (CI/CD), Confluence, Git/GitHub/SVN, sprint planning, backlog management. 

• Other Tools & Technologies: PyCharm, MS Office, cloud-based analytics, workflow automation, software deployment. 

Training & Certifications

• Tableau Certified Data Analyst (May 2024)  

• IIITB Certification of Executive PG Program in Data Science (October 2023) 

• IBM Certification of Python for Data Science (Feb 2024) 

• Master’s Program in Data Analytics (Mar 2024) 

• Business Analytics with Excel (Jan 2024) 

Professional Experience 

Data Analyst (Intern – Hybrid) 
Fortray Global Services LTD, London             May 2024 – Present 

• Assisted in data governance by tagging metadata, tracking data lineage, and identifying data ownership. 

• Developed and maintained ETL pipelines to ensure data accuracy and consistency. 

• Created interactive dashboards in Tableau & Power BI to visualize key business insights for stakeholders. 

• Managed SQL databases, ensuring data integrity, implementing indexing strategies, and performing backups. 

• Collected, cleaned, and transformed raw data using SQL, Python (Pandas), and Excel. 

• Utilized Excel functions (Pivot Tables, VLOOKUP, conditional formatting) for data compilation and cleaning. 

• Wrote and optimized SQL queries for efficient data extraction and manipulation. 

• Designed and optimized database schemas to enhance performance and storage efficiency. 

• Automated data transformation tasks using Python (Pandas) for improved efficiency and complex calculations. 

• Collaborated with cross-functional teams to translate business requirements into data-driven insights. 

• Contributed to process optimization, ensuring high standards of data accuracy and consistency. 

• Continuously stayed updated with the latest data analytics tools and methodologies to improve workflows. 

Data & Quality Assurance Analyst

Wipro Technologies, India                        Nov 2009 – Dec 2023 

• Conducted in-depth data analysis using SQL (OracleSQL, PostgreSQL), Python (Pandas, NumPy), and Excel, ensuring accurate data-driven insights for business decision-making. 

• Designed, optimized, and maintained relational databases, ensuring high data integrity, efficient query performance, and seamless data extraction for reporting. 

• Developed interactive dashboards in Power BI, Tableau, and Excel, transforming complex datasets into actionable insights for stakeholders. 

• Automated data validation, reporting workflows, and quality assurance processes using Python, Selenium, and SQL, improving efficiency and accuracy. 

• Led end-to-end software and data quality assurance, implementing manual and automated testing strategies to ensure data integrity, system reliability, and optimal performance. 

• Validated API integrations, conducted performance testing using Postman, REST Assured, and JMeter, and ensured seamless data exchange between systems. 

• Assisted in building predictive models and statistical analysis to forecast trends, optimize business strategies, and enhance decision-making. 

• Partnered with cross-functional teams to translate business requirements into data-driven solutions, ensuring smooth implementation and process enhancements. 

• Operated in an Agile (Scrum, Kanban) environment, managing tasks using JIRA, Jenkins, and GitHub, while ensuring adherence to project timelines and quality standards. 

Key Projects 

Inventory Management Dashboard Using SQL and Tableau: 

Objective:  
Developed an interactive inventory management dashboard to optimize stock levels, reduce stock-outs, and prevent overstocking. 

Technical Details: 

• Extracted and transformed inventory data from SQL Server and integrated it into Tableau for visualization. 

• Built KPIs to track stock turnover, reorder levels, and aging inventory trends. 

• Designed interactive dashboards with forecasting and trend analysis to support inventory optimization. 

Customer Sentiment Analysis Using Python and NLP: 

Objective:  

Analyzed customer reviews using Natural Language Processing (NLP) to identify sentiment trends and improve customer experience. 

Technical Details: 

• Collected and preprocessed customer review data from multiple sources using Python (Pandas, NLTK, TextBlob). 

• Applied NLP sentiment classification to categorize reviews as positive, negative, or neutral and generated sentiment scores. 

• Created interactive visualizations to track sentiment trends over time and highlight key insights. 

Financial Forecasting Model Using SQL and Power BI: 

Objective:  

Developed a financial forecasting model to project future revenue and expense trends, aiding in strategic decision-making. 

Technical Details: 

• Extracted historical financial data from SQL databases for analysis. 

• Designed forecasting models in Power BI using DAX calculations to predict revenue and expenses. 

• Built an interactive Power BI dashboard to visualize forecasted vs. actual financial trends in real time. 

Education

Bachelor of ABC  
University of XYZ,  Country              Mon 20xx – Mon 20xx 

Reference

Will be available upon request. 

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JAN KUSTER  

Cybersecurity Engineer 

Address: Postal Code, City, Country                                                                                                        Full Working Rights 
Email: jan.kuster@gmail.com                                                                                                             Full UK Driving license 
Contact: +44 12345678                                                                                                                             LinkedIn | Git Hub 

Summary:

Enthusiastic and detail-oriented cybersecurity professional with a strong foundation in securing network infrastructures, troubleshooting security issues, and implementing effective security measures. Proficient in various security tools, risk analysis, and security protocols. Eager to apply my knowledge in cybersecurity to contribute to a forward-thinking organization’s cybersecurity needs. Dedicated to staying updated on emerging security threats and technologies.  

Skills:

• Cybersecurity Fundamentals: Knowledge of firewalls, intrusion detection systems, and security information and event management (SIEM). 

• Network Security: Experience in securing both physical and virtual network infrastructures. 

• Risk Management: Conducting vulnerability assessments and identifying potential threats. 

• Compliance and Standards: Familiarity with GDPR, ISO 27001, and NIST Cybersecurity Framework. 

• Incident Response: Responding to and mitigating cybersecurity incidents. 

• Security Software: Proficient with tools such as Wireshark, Kali Linux, Splunk, and Metasploit. 

• Operating Systems: Skilled in Windows, Linux, and macOS security configurations. 

• Cloud Security: Basic understanding of securing cloud environments (AWS, Azure). 

• Programming & Scripting: Python, Bash, and PowerShell for security automation. 

• Communication: Ability to explain technical concepts clearly to non-technical stakeholders.

Certifications: 

• CompTIA Security+ | [Month/Year] 

• Certified Ethical Hacker (CEH) | [Month/Year] (if applicable) 

• Cisco Certified CyberOps Associate | [Month/Year] (if applicable) 

• AWS Certified Security – Specialty | [Month/Year] (if applicable) 

  

Experience:

Junior Cybersecurity Engineer (Trainee) – Fortray Global Services, UK                   Mon Year – Present 

• Performed regular vulnerability assessments and penetration tests on internal systems to identify potential weaknesses and ensure compliance with industry security standards. 

• Monitored security information and event management (SIEM) tools, responding to real-time security alerts, and escalating high-priority issues to senior team members. 

• Utilized threat intelligence tools to identify and analyze suspicious network traffic, contributing to the development of threat-hunting techniques to proactively combat cyber threats. 

• Assisted in investigating security incidents, documenting findings, and implementing solutions to prevent similar occurrences in the future. 

• Helped create and maintain detailed incident response procedures to ensure quick action when a potential security incident occurred. 

• Configured and maintained enterprise-level firewalls, ensuring proper rule sets were applied and network traffic was filtered according to security policies. 

• Assisted in the timely deployment of security patches and software updates across all devices and systems to prevent exploitation of vulnerabilities. 

• Supported the creation of materials for internal security awareness programs, educating staff on cybersecurity best practices and safe use of company networks. 

Education:

Master of Business Administration – University of XYZ, Country xxxx-xxxx  

Bachelor in Business Administration – University of XYZ, Country xxxx-xxxx 

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Full Name

+44xxxxxxxxx | abc@xyz.com | Post Code, City, UK | Driving License | Full working rights | LinkedIn  

Profile:

Motivated IT professional with a strong foundation in implementing network technology for businesses, eager to transition into a junior-level Cloud Computing Engineer role to further develop and apply existing cloud infrastructure knowledge. Committed to excellence, I excel in communicating with technical professionals and end-users alike, adept at identifying and translating business goals into actionable strategies. My goal is to leverage my skills and passion for cloud technologies to contribute effectively to your organization’s success. 

Tools & Technology

• Cloud Platforms: AWS, Azure, Google Cloud 

• Cloud Tools: AWS Cloud Resources EC2, ELB, Auto Scaling, RDS, Cloud Front, Cloud watch, SNS, S3, Cloud Formation, Virtual Machines Amazon ECS, AWS Lambda. 

• Cloud Services: Compute, Storage, Database, Networking 

• Cloud Security: Best Practices, Compliance Standards 

• Troubleshooting: Cloud Services and Infrastructure 

• Automation: Terraform, Ansible 

• Monitoring: Cloud Monitoring Tools 

• Networking: VPCs, Subnets, Routing 

• Scripting: Python, R, Java 

• Databases: SQL, MySQL, Oracle 

• Operating Systems: Windows 7, 10, 11 / Linux, Ubuntu 

Training & Certifications: 

• AWS Certification (Feb 2024) 

• AWS Solution Architect Associate Certification Amazon (Nov 2023) 

• AWS Database Migration (Training)  

• AWS SysOps Associate, Developer Associate (Training) 

• AWS Technical Essentials (Training) 

• Java, Python, SQL Certification (Training) 

• PCEP- Certified Entry-Level Python Programmer (Sep 2022) 
   

  

Experience:

Junior Cloud Support Trainee 
Fortray Services LTD, London     07/2023 – Present              

• Assisting in the deployment, monitoring, and maintenance of cloud infrastructure. 

• Providing technical support to customers or internal teams on cloud services and products. 

• Troubleshooting and resolving issues related to cloud services, ensuring minimal downtime. 

• Assisting in the implementation of security best practices for cloud environments. 

• Collaborating with senior cloud engineers to optimize cloud infrastructure performance. 

• Participating in training and development programs to enhance cloud computing skills. 

• Contributing to the documentation of processes and procedures related to cloud operations. 

• Staying updated with the latest trends and technologies in cloud computing to enhance job performance. 

• Supporting in the implementation of disaster recovery and backup strategies for cloud environments. 

• Assisting in the evaluation and recommendation of cloud solutions to meet business requirements. 

 

Capstone Project:

• Deploying an Online Movie Watching Application on Cloud. 

• Deploying an Online Doctor’s Clinic Application on Cloud. 

• Deploying a Restaurant Application to the Cloud. 

• Deploying Cart Management Application to Cloud. 

• Configure and connect a MySQL Database Instance with a Web Server. 

• Set Up and Monitor a WordPress Instance for Your Organization. 

• Infrastructure Deployment for Real-Time Data Management Requirements on the AWS. 

• Email Notification and Movement Process in an Organization. 

• Setting up a website on Cloud. 

• Managing tightly coupled architecture using Amazon SQS. 

• Architecting a website using Serverless Technology. 

• Scaling the EC2 instance based on Monitored CloudWatch Metrics. 

• AWS Technical Essential Project – Server Monitoring. 

 

Education:

Master of Business Administration                                                                                                   Sep 2021 to Oct 2022  

University of Westminster, London                                                                     

Bachelor in Business Administration                                                                                                   Jun 2018 to Jul 2021 

University of Lucknow, India 

  

Reference:

Will be available upon request. 

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