IT Support Technician

  • Type of role: Full time permanent
  • Location: London
  • Hours: Monday to Friday (9:30 to 5;30 pm)
  • Holidays:20 days + Bank
  • Salary:negotiable

Key responsibilities for this job:

  • Aiming to resolve all tickets before escalation Supporting a range of stakeholders with their IT including software, hardware, networking, and Cyber Security
  • Aiming to Resolve all the IT Tickets before any escalation
  • Providing excellent customer services, help, advice at all time
  • Receiving and logging calls in the helpdesk and make sure all the incident, changes, and request are logged and closed as per customer SLA
  • Suggesting process and services Improvement.
  • Working with customers and partners to make sure that customers achieve the Cyber Security Essential certificate.
  • Ensuring customer Anti-Virus system is updated
  • Ad Hoc work within the IT Services
  • Providing support to the existing customers in ERP (Enterprise Resources Planning)
  • Provide Training in IT and Cyber Security to individual and our customer
  • Researching possible solutions in users guides, technical manuals, and other documents
  • Reports on commonly occurring queries to detect underlying problems
  • Manging Technical support team, creating and updating the shift Rota, and dealing with customers escalation
  • Ensure issues are dealt with and resolved in an efficient and friendly manner
  • Make sure customer IT networking, Cyber Security systems (Firewall, Router, Switches, and IDs/IPS) are vulnerability-free.
  • Own and Resolve network Security issues through resolution, escalation, delegation, or education.
  • To administer network and security devices patching/routing

Knowledge and experience required:

  • MCP  Server
  • CCNA
  • CCNP
  • MCP  Window 7 /10

Mission Statement

“Fortray is conventionally acknowledged amidst our peers, competitors and trade clients like the most cultivated and innovative business technology expediter in The World. A World-class business…”

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