Welcome to our Support Tickets FAQ section. We're committed to ensuring you have a smooth experience throughout your learning journey. Here, we provide answers to frequently asked questions regarding session access, communication timelines, booking assistance, and more. If you don’t find the answer you’re looking for, please reach out to us, and our support team will gladly assist you.
Introduction
1. Contact for technical issues
2. Mode of communication
3. Working hours
4. Raise a Ticket
5. Communication Methods
6. Escalation Levels
7. Cannot Pay A.T.M
8. Difficulty Understanding Lab
9. Change Class Schedule
10. Questions about Placement
11. 1:1 Session Schedule
12. Missed a Session
13. Enrolled in 2 packaged
14. Course expiring
If you encounter issues joining a session, please call us at +44 207 993 4928 (IVR option 2). Our team will guide you and assist with session access or provide you link again to join.
Please note that our response time is generally within 24–48 hours. For urgent matters, please contact us directly at +44 207 993 4928 (IVR option 2). Or there is Live Chat bot option too please use that for live agent chat to resolve your issues urgently.
To book a session, please email us at [email protected] with your preferred times and agenda. We’ll review available slots and arrange your session accordingly.
To speak with your Career Counsellor, contact our support team by phone or email, and they will refer you to your designated Counsellor.
If you need to reschedule, please email us at [email protected] with your new available date and time, and we’ll rearrange the meeting for you.
When emailing us, please use a subject line with your Name | Enrolled Program | Brief Concern. Include detailed information in the body of the email, and if needed, attach images, screenshots, or short videos to clarify the issue
Please email us at [email protected], and we’ll review your situation with the management team. If we can provide you payment hold for in-house payment method for 2 months.
We offer dedicated Lab support sessions where you can ask questions directly to your trainer for assistance with lab tasks.
If the current class timing doesn’t suit you, you can unregister and re-register for a more convenient class. Contact us at [email protected] for assistance.
For placement-related inquiries, please email our placement team at [email protected], and they will respond promptly.
Please share your concern with us via email at [email protected] or call us at this number: +44 207 993 4928 - Option 2
No worries! You can catch up by watching the session recordings, which are regularly uploaded to the LMS after each session.
You bought a special deal or packaged offer with Fortray like a bundle program you cannot make payment changes or any adjustment in that, however if you still wish to drop out of second you may it is optional only if you haven’t started your second program.
You can have course extension, you have to pay 150 gbp per month depending on your progress how many months you will require to complete your process.
SL license revoke criteria
Revoke - For any learner who cancels the program, Fortray needs to inform Simplilearn within 30-day period of the learner begin registered on to the platform. The learner should not have unlocked any certificates and has an overall progress of less than 10%, only then license would be eligible for revoke.